You want to feel like the travel agent wants your business and a rant received questioned the commitment and helpfulness of some travel agents. As the ranter said, you’re not asking for miracles, you just want the agent to give you the impression that they want to help you book your holiday.
You do not want to feel like you are an inconvenience.
Coming across as helpful
I have sometimes come across the same issue, but to be fair, it’s not an issue just associated with travel agents.
This weekend I took my sister to an Italian restaurant for lunch, the food was average, but what annoyed me more was the lack of customer friendliness by the staff. I’ve probably put a few people off going there because I ranted about them today at work.
Word of mouth is powerful
Travel companies have to realise that first impressions count.
Consumers have the tools to be able to share their experiences, and we can be nit-picky, and while their holiday might be fantastic, how the agents come across when booking is vital to the consumer’s impression of the company, and word of mouth is very powerful.
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